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Course

Customer Service & Marketing Management

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Course Outline

Workshop Modules

  • Call Centre training
  • Caring for the customer
  • Customer service that counts
  • Handling difficult , aggressive and angry but important customers
  • Achieving success in Marketing
  • Assessing Marketing Opportunities
  • Developing a Competition Strategy
  • Positioning yourself in the Market
  • Preparing your Product Strategy
  • Working out your Pricing Strategy
  • Creating your distribution strategy
  • Selling Skills Training

Entry Requirements

To be able to study with us this course, a person should be a fully registered EAIL student.

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